Common questions
Do you have another question? We are happy to help you!
General
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Let's Book is a cloud-based software platform designed to automate bookings, manage fleets, and streamline customer communication for rental businesses. Access your account from any device at any time, with data automatically backed up and protected.
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Let's Book caters to boat rental companies of all sizes, including those with multiple locations. It is also well-suited for boat clubs with membership systems, offering tailored support for their unique needs. The platform is specifically designed for rental businesses with diverse fleets, accommodating different rental methods and requirements for each boat type.
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Let's Book offers advanced automation, tailored tools for boat rentals, and a flexible setup to fit any business model. You can even take it a step further with hardware integration in your boats, allowing customers to start and stop their rentals and enabling you to track them in real time.
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Absolutely! Manage multiple locations within a single Let's Book account, each with specific pricing and availability settings. Plus, you'll see a handy timezone indicator in the planning overview—fancy, isn't it?
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No, you can create unlimited staff accounts at no extra cost, ensuring your entire team stays connected. You can also set up different roles and customize permissions for each role. For example, you can give a planner access to scheduling tools, while staff managing boat departures and arrivals on the dock have more limited access tailored to their tasks.
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Yes, you can assign specific partners a unique version of the booking form and track their bookings via detailed reporting. Additionally, you can configure unique pricing settings for each partner.
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We take the security of your data and your customers’ information very seriously. Our platform implements industry-leading security measures, ensuring all data is securely transferred and stored within a European data center.
Getting Started
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No downloads or installations are required. Let's Book is cloud-based; simply sign up and start managing your rentals online. Plus, everyone on your team can log in from any device, anywhere, at any time.
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Let's Book is accessible on any device with a modern web browser.
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We have a dedicated support team ready to assist you. Additionally, our Support Center provides an extensive selection of guides and resources to help you get the most out of Let's Book.
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Absolutely! We assist with system setup, explain how to use it effectively, and guide you through the best implementation practices for your website.
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Setup is quick and straightforward. You can handle it independently or let us assist you every step of the way. Once we have your branding, boat photos, add-ons, rental methods, operating hours, and pricing details, we’ll collaborate to configure the system, thoroughly test it, and ensure a seamless launch.
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We’re happy to assist with transferring existing bookings, customer data, and schedules into Let's Book. If needed, we can step in to make the process as smooth as possible.
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Yes, you can try Let's Book for free to experience its features before committing. We can also arrange for your paid account to start simultaneously with the beginning of your rental season—perfect timing, right?
Booking & Availability
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Customers can easily book through your website with a seamless integration that matches your brand. Admin bookings are also available for phone or direct reservations, offering flexibility for all customers.
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Yes, Let's Book supports admin bookings, allowing you to manually add reservations made via phone, email, or in-person. This ensures all bookings are tracked in one system.
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Yes, you can set up specific rules for last-minute bookings, such as cut-off times and availability, ensuring you stay in control of your schedule.
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Yes, Let's Book supports group bookings, allowing multiple boats (of the same model) to be reserved in a single transaction. Additionally, you can configure the maximum number of boats a customer can reserve at the same time, giving you full control over availability.
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Yes, you can add custom fields to the booking form to collect specific information from customers.
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Yes, the system automatically prevents double bookings to ensure no conflicts arise.
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Yes, you can enable the option for customers to cancel their bookings online. This feature is not active by default but can be customized to suit your business needs. You can set a minimum notice period before the booking start time and display a warning message with important details, such as cancellation fees or refund policies, ensuring customers are informed before proceeding.
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Yes, Let's Book integrates with WaiverForever, a modern and efficient online system for managing waivers. Customers can electronically sign their waivers or rental contracts via a link in their booking confirmation. As a boat rental owner, you can track signed waivers directly within Let's Book. Additionally, customers have the option to sign waivers on-site before departure. This integration streamlines document management and enhances your rental process. More information
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Yes, you can either create specific time slots for each boat type or set general opening hours and rental durations, allowing customers to choose their desired sailing time within the available hours.
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Yes, margins can be set to ensure adequate time for preparation between rentals. These buffer times can be added before and/or after a booking, depending on your needs.
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Yes, seasonal pricing and availability adjustments are supported to reflect peak and off-peak periods.
Payments
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Transaction fees are determined by the payment processors (Stripe or Mollie) and vary based on the payment method used.
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Yes, you can set up deposits or partial payments to give your customers flexibility. You can choose to let customers pay a fixed amount or a percentage of the total upfront. Deposits can also be configured per boat and adjusted dynamically based on rental duration, giving you full control over how payments are managed.
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While late fees are not automated to avoid misunderstandings, you can manually calculate additional charges for extra rental time and deduct them from the customer’s deposit if necessary. Late trips are easy to identify in the planning overview and within the booking details, allowing you to address them quickly and efficiently.
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Refunds currently need to be processed directly through your payment provider (e.g., Stripe or Mollie). While Let's Book does not yet handle refunds directly, this feature is planned for future updates. However, Let's Book provides real-time visibility of the refund status, as this information is retrieved from the payment providers.
Customization & Settings
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Yes, add-ons can be linked to specific boat types, allowing customers to select additional services for their bookings.
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Yes, Let's Book supports multiple languages to accommodate a diverse customer base. You can choose from professionally curated translations by native speakers, including English (US & UK), German, French, Dutch, and Spanish, or AI-generated translations for languages such as Danish, Greek, Italian, Portuguese, and Swedish. While AI translations may occasionally include minor errors, you can always manually edit and customize text in the booking form to reflect your brand's personality or tone.
Good to know: You can set your preferred default language in the dashboard for a seamless experience when managing your account.
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Yes, Let's Book supports dynamic pricing based on days, allowing you to charge higher rates for weekends, holidays, or special events.
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Yes, you can customize the booking interface by adjusting your logo, colors, fonts, and even choosing between sharp or soft design lines to perfectly match your brand identity.
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Yes, you can fully customize emails to suit your business needs. Use variables to automatically include booking details, add action buttons, and apply your branding and styling effortlessly.
Notifications can be configured in multiple languages and adjusted for specific time periods or boat types, providing a personalized experience for your customers.
Reports & Analytics
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Let's Book offers comprehensive reports and insights to help inform your business decisions. These include:
Revenue tracking: Monitor total revenue, best-performing days, months, and years, as well as comparisons across time periods.
Booking trends: Analyze booking data by location, time period, and frequency to identify patterns and opportunities.
Customer behavior: View detailed reports on recent bookings, top-performing days, and most popular options.
Performance comparisons: Break down revenue, trips, and average duration data by region or time frame to evaluate business performance.
Custom insights: Tailored metrics such as trip counts, durations, and high-traffic periods to optimize your offerings.
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Yes, all reports can be exported to Excel for further analysis and record-keeping.
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Yes, Let's Book provides daily, weekly, and yearly overviews. Filters allow you to view bookings by dock, status, or payment state. You can also export this data to Excel for further processing.
Integrations
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You can add Let's Book to any website. We even offer a dedicated WordPress plugin for easy integration, along with step-by-step instructions for other platforms like Wix and Squarespace. Of course, we’re happy to assist you with the setup to ensure everything works perfectly.
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Yes, Let's Book offers a powerful API that allows you to integrate its functionalities into your own website or application.
Check real-time availability.
Retrieve, create, and update bookings.
Manage customer information and booking details.
Integrate Let's Book functionalities into your own website or app for seamless automation.
For more details, visit the API documentation
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Yes! Our boat rental software supports webhooks for real-time notifications. Get instant updates when bookings are created, payments come in, or customers register. Connect your webhooks to Zapier, your CRM, Slack, or your own backend. Learn how to set up webhooks
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Let's Book integrates with a wide range of platforms:
Payment providers Stripe and Mollie, supporting Mastercard, Visa, American Express, PayPal, iDEAL, Bancontact, and many more local payment methods.
Website builders WordPress (dedicated plugin), Wix, Squarespace, Shopify, Webflow, and any custom-built website.
Waivers & contracts WaiverForever for digital signatures and rental agreements.
Calendar sync Google Calendar, Apple Calendar, and Outlook.
Automation Webhooks for connecting to Zapier, Make, your CRM, Slack, or custom backends.
Hardware (Connected Fleet) Trackunit and Qondor for GPS tracking, remote engine control, and self-service rentals.
Custom integrations Full API access for building your own integrations.
Promotions, Coupons & Discounts
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Yes, Let's Book makes it easy to create and manage promo codes for discounts or special offers. Whether you want to provide free sailing hours, percentage discounts, or fixed-amount savings, you have the flexibility to design promotions that suit your business.
You can set conditions for your codes, such as valid boats, timeframes, or specific trip durations, and track their usage directly in the dashboard. Promo codes are a great way to attract new customers, reward loyal ones, or boost bookings during quieter periods.
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Yes, you can configure start and end dates for promo codes to ensure they are used within a specific timeframe. Additionally, you can set detailed conditions, such as:
Specific boats or docks the promo code applies to.
Valid timeframes, such as certain hours of the day or specific days of the week.
Exception dates when the promo code cannot be used.
Minimum or maximum trip durations for which the promo code is valid.
These options allow you to fully tailor your promo codes, ensuring they align perfectly with your business goals and customer offerings.
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Yes, Let's Book provides detailed insights into the performance of your promo codes. You can track how many times each code has been used and monitor overall usage out of the total available codes. Additionally, you can export data to Excel for further analysis, making it easy to evaluate the success and impact of your promotions.
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Yes, you can configure discounts based on booking dates, encouraging customers to plan their trips ahead of time.
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Yes, Let's Book supports dynamic pricing based on days, allowing you to charge higher rates for weekends, holidays, or special events.
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Yes, customers can choose to book as a guest or decide to become a "member." By creating a password, members can log in and easily access all their bookings in one place.
Additionally, you can set up true membership models, giving you full control over the conditions under which members can book and sail.
Pricing & Billing
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Choosing the right package depends on your business size and transaction volume:
Standard $30/month or €25 + 2.5% booking fee
Best for small and medium-sized rental businesses. You get all features with no limitations—just a lower monthly fee and slightly higher booking fee.
Pro $175/month or €150 + 1% booking fee
The ideal choice for growing rental businesses. If your annual revenue exceeds $120,000, this package becomes more cost-effective due to its lower booking fee.
Custom
Tailored for boat clubs or rental companies with specific requirements like custom integrations or advanced member management. Contact us for a personalized solution.Always included in every package:
Free onboarding
All features, no upsells
Free support
Full API access
Unlimited bookings, payments, and users
Additional costs to keep in mind:
€0.10 per SMS sent via Let's Book
Transaction fees charged by your payment provider (Stripe or Mollie)
For more details, visit our pricing page.
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Billing starts when you go live.
You can first fully set up and test Let’s Book in the test mode of your payment provider. During this phase, you can already connect Let’s Book to your website and go through the entire booking flow without any charges.
Once you’re ready to accept real bookings, we automatically switch both Let’s Book and your payment provider to live mode. From that moment on, billing starts.
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No long-term commitment required. Let's Book is billed monthly, so you can cancel anytime.
Prefer to pay upfront? Annual billing is also available—contact us for details.
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The booking fee is charged automatically by your payment provider (Stripe or Mollie) at the moment a booking is confirmed. The fee amount is determined by Let’s Book and included in the transaction handled by the payment provider.
In most cases, both the payment provider’s processing fee and the Let’s Book booking fee are settled directly during the transaction.
For administrative purposes, we still issue a separate invoice for booking fees. In many cases this will be a €0 / $0 invoice, because the fee has already been paid automatically at the time of booking.
In some cases (for example API bookings or bookings via OTA’s), transaction fees may still be charged afterwards. This functionality will be expanded further in the future.
The fixed monthly subscription fee is always invoiced separately.
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Booking fees are charged when a booking is created and are not refunded if the booking is later cancelled—neither by Let's Book nor by the payment provider.
For this reason, we recommend setting up cancellation fees to help cover transaction costs. You can configure flexible cancellation policies that charge customers a percentage or fixed amount when they cancel, protecting your business from losing money on cancelled bookings.
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Yes, you can shift the booking fee to your customers so it doesn't affect your margins. When enabled, customers will see the fee as a separate line item during checkout.
This is a popular option for operators who want to keep their advertised prices clean while remaining transparent about transaction costs. You can enable this in your pricing settings.
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Yes, you can upgrade your plan at any time. Your new pricing takes effect immediately.
If you'd like to switch to a lower plan, contact us at the end of your rental season and we'll adjust it for the next season. -
Before canceling, we recommend exporting your bookings using the built-in export tools. That way you have everything you need.
After cancellation:
You have 14 days to request any additional data you may have missed
After 2 months, your data is permanently deleted from our servers
Get started!
Try Let's Book today, or schedule a demo!